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The Leyline Web Promotion and Gregory Cox presents...
Newsletter - February 2006

1. What's News?

17 Jan. - Google, AOL Cement Advertising Partnership

Beating out rivals that reportedly included Microsoft and Yahoo!, Google took a stake in Internet service provider AOL. Both companies have a lot to gain from the deal, but it does have its down side -- and AOL may yet regret the move. Keep reading to find out more >>

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2. Services Spotlight: Viral Marketing

Are you 'hooking' potential customers? Get your potential customers to COME BACK!

Viral Marketing describes any strategy that encourages individuals to pass on a marketing message to others, creating the potential for growth in message's exposure and influence.

NOT ALL SALES ARE MADE IMMEDIATELY. Some people are impulse buyers online, but most are not. This is true for both e-commerce and service businesses. There are many reasons why browsers won't buy immediately:

  1. don't have the money
  2. want to 'shop around'
  3. want second opinions from other sites

Hooking Potential Customers

Whatever the case, getting customers to come back is CRITICAL for future sales and word-of-mouth (viral) marketing.

Viral marketing works something like this:

Viral marketing explained

  1. Customer enters site
  2. They signup for future reminders/notices/ information/sales/specials (usually through a newsletter)
  3. They get reminded that you exist
  4. They come back, then ...
    1. do nothing but get another newsletter next month!
    2. buy something, and/or...
    3. ...tell others that you exist

The goal is to never lose contact with your potential customers. What is not lost, is gained!

Hooking the RIGHT Customers

Like any marketing, viral marketing works when the marketing piece is targeted toward the right customers. Here are some important things to consider if employing viral marketing:

  • Make sure that it's a completely optional opt-in
  • Allow browsers to opt-out effortlessly
  • Make sure that there is information on why signing up is beneficial to the browser, and what they will find in your newsletters every month.
  • When sending a newsletter, make sure that the content is rich and relevant to your target audience, don't just say, "hey! here's a rehash of stuff that we say on our website!"

All this ensures that the right customer will sign up, and when they get the information, it will compel them to come back and tell others.

A more in depth example of a newsletter signup can be found below, under '3. Marketing Tips Online'

Beyond the Newsletter

Viral Marketing can be employed in a variety of ways. The newsletter is the most standard form, but consider this example of how viral marketing can be used with connecting to the right people. In fact, read our previous newsletter about 'connector' people.

I have a client called the Union Hotel and Victorian Mansion which used this system to increase bus tour bookings, which were profitable and simple to book. In the beginning of working with Christine (the owner of the hotel) I targeted patrons (people booking individual rooms) because I thought they were the money maker. Wrong. Tour operators and travel agents are the money maker, because they for the same time spent, Christine increases her sales by about 34 times. Travel agent (bus tour operator) is in yellow. I believe the diagram below is pretty self explanatory:

Viral marketing explained

So, we adapted a newsletter campaign for bus tour operators and other travel agents by:

We have plans to do it for wedding coordinators, car clubs, historical groups, etc. NOW we're cooking.

Why is this viral marketing? Let's review the definition again...

"Viral Marketing describes any strategy that encourages individuals to pass on a marketing message to others, creating the potential for growth in message's exposure and influence."

Bingo.

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3. Marketing Tips Online;
NEWSLETTER SIGNUP

Newsletters are a PERFECT example of Viral Marketing. And creating the right signup experience and delivery of your newsletter is important to satisfaction.

Finding the right newsletter program.

There are many newsletter programs out there, but the two that I have personally used are...

  • Dadamail - FREE, but requires programming; if you're know HTML design and have a programmer you can use, then go with this
  • Constant Contact - $15/month (to start), requires no programming and no HTML experience, but interface is tricky.

I personally use Dadmail, because I know programmers and know HTML. I also run about 16 newsletters every month for clients, so the 'no cost' option is great. If you are just a single website user, and don't have HTML experience (and want to do the newsletter yourself) then go with Constant Contact.

What to say on your website signup.

Here are some tips when putting a newsletter signup onto your website:

  • Newsletter signup is visible on every page if possible, and make it prominent
  • Make sure that there is a 'why' page connected to the signup box,
  • Explain on that page (1) why it's a great idea to sign up and what you are going to give them (2) at what time interval and (3) that you will never share browsers information with anyone (and you shouldn't)

How to create important content

A newsletter is a mini-website right on a browser's computer, so make sure that it has rich content that is relevant to the consumer. I don't think it's as important whether you have snappy graphics or not, just that there is great information. Here are some content tips.

  • break down information into sections, make it digestable
  • for particularly long newsletters, create an index at the top (In this issue...)
  • make all information relevant; if you can say, 'my subscribers will love that information tidbit' then include it
  • create an overall theme with each newsletter if you can
  • dont' change the format much from sending to sending
  • make sure the thing is on time within a few days every month (or quarter, etc.)
  • Tuesday and Wednesday are great days to send out newsletters
  • refer back to your website a time or two, taking the person directly to the relevant information
  • Include expanded informaton on your website if necessary, and include other websites if relevant - this is great if you have a certain product and the manufacturer's website has more information (but they can't buy it there)
  • remind people that they can send the newsletter to others, and spread the word; if they find the content within a newsletter relevant and rich, they will send it along! I swear!

Casebook Example: www.unionhotelvictmansion.com

Union Hotel and Victorian Mansion is a pretty cool place. Go to the website and 'feel the flow' of the newsletter signup.

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4. Book Review;
EMOTIONAL INTELLIGENCE: WHY IT CAN MATTER MORE THAN IQ

Gregory's Note: I have read this book about three times, because it's so important to us 'intellectuals' or are not naturals at business. Emotional intelligence, for lack of a better value, keeps us in there plugging away at the future. I am a stronger person today for this book.

I think Amazon.com's review said it best:

"There was a time when IQ was considered the leading determinant of success. In this fascinating book, based on brain and behavioral research, Daniel Goleman argues that our IQ-idolizing view of intelligence is far too narrow. Instead, Goleman makes the case for "emotional intelligence" being the strongest indicator of human success. He defines emotional intelligence in terms of self-awareness, altruism, personal motivation, empathy, and the ability to love and be loved by friends, partners, and family members. People who possess high emotional intelligence are the people who truly succeed in work as well as play, building flourishing careers and lasting, meaningful relationships. Because emotional intelligence isn't fixed at birth, Goleman outlines how adults as well as parents of young children can sow the seeds."

It's a cheap book, too. You can find used ones for about $13 everywhere. Buy a few for those 'nerdy' friends that sneer at financially successful 'average' people!

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5. Website of The Month;
www.theonion.com

Gregory's Note: Part of life is laughing out loud at the absurdity of the world. The Onion helps me accomplish that. Longest laugh session: 17 minutes. Various giggles throughout the next 14 hours.

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